Terms of Service

Terms governing your use of the Prime Reach Agency website and services.

Agreement

By using this website or engaging Prime Reach Agency for services, you agree to these terms. They describe what we provide, what we expect from clients, how payment works, and the limits of our liability.

Services and deliverables

Services are described on the relevant service pages and in the written proposal you receive. SEO work is delivered on flat-rate monthly retainers with no long-term contract, and website builds are delivered for a one-time flat fee. Scope, timelines and deliverables for your engagement are whatever the accepted proposal states; anything outside that scope is quoted separately.

No guarantee of specific rankings

Search engines control their own ranking algorithms. We commit to executing recognised, white-hat optimisation work and reporting results transparently, but we cannot and do not guarantee a specific position, traffic level, lead volume or revenue figure. Any figures shown in case studies describe past results for specific clients and are not a promise of comparable outcomes.

Client responsibilities

Payment, cancellation and liability

Monthly retainers are billed in advance and may be cancelled with written notice before the next billing date; work already performed is not refundable. Website build fees are billed per the accepted proposal. Our total liability for any claim is limited to the fees paid for the affected service period, and we are not liable for indirect or consequential losses. These terms are governed by the laws of the Commonwealth of Pennsylvania, USA.

See also our Privacy Policy or contact us with questions.